Children will need their own card, so should be declared as Dependants when Adults apply for their cards and these will be sent separately for each child. Planning for your next holiday or have you just booked your first villa holiday? If it transpires that the ‘on request’ car hire group is not available it will NOT be possible to then cancel the other elements of your CONFIRMED Villa Plus Holiday arrangements without incurring our published cancellation charges. British Citizens holding a full British Passport currently do not need a visa to enter EU member states, although this may change once the Brexit transition period ends on the 31st December 2020. All British residents travelling to Europe should ensure that they have taken out suitable travel insurance for the members of their party, especially if travellers have any medial considerations as some health-related treatment costs and medicines may not be covered (such as non-urgent treatments, ongoing medical treatments or medical repatriation.). 6 or more bedrooms - £1800 Three Premier League games — Everton vs. Manchester City, Tottenham vs. Fulham, and Burnley vs. Fulham — were postponed last week because of COVID-19 outbreaks among clubs. Anything less than a full tank will incur the full charge and no partial refunds will be given. We would ask you not to feed any stray animals, as they may become a nuisance and return to the villa even after you have returned to the U.K. Additionally, in rural area, many residents have guard dogs, which may be more active than pet animals and bark more at night. Video calling services such as Skype or Apple Face Time are unlikely to work well. recently reported holiday cottage companies including Hoseasons and Cottages.com to the CMA for failing to refund customers in a similar situation. that while it was initially refunding packages and villa-only bookings, ‘, due to local restrictions being lifted in certain destinations, this means that villa-only (non Atol-protected) customers are unfortunately no longer eligible for a refund as we are allowed to open up their villa for them.’, And it told customers who are unable to travel due to government restrictions that. Villa Plus FAQ - Find a villa, manage a booking & arrival info, By continuing to use this site, you agree to the use of cookies. Like the UK, in Cyprus you drive on the left hand side. On receipt of your invoice please check that we have included your requirements. Please note that although the alternative vehicle will be from the same rental group it may, in some cases, be smaller than the one pictured on the website. My Villa Plus lets you manage your Villa Plus holiday booking. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower. Do not take large amounts of cash with you. Tel: 0207 495 9300. This is worth considering when making comparisons with other companies' child reductions. Please note that with the onset of the worldwide impact of Coronavirus ( Covid-19 ) the majority of major travel insurers have suspended their travel disruption cover. Where can I go on holiday in Europe without entry restrictions and quarantine measures? that since villa-only customers have chosen not to ‘utilise the benefit of Atol protection with a flight-inclusive package holiday,’ a cash refund wasn’t ‘appropriate’. Reductions are available for children from 2-11 years inclusive. A Pool/Billiard Table will be provided at most of our villas (see individual villa descriptions for full details) and their location will depend on the property layout. Posted on 18 Jan 2021. Instead, she was told to claim through her travel insurance. Please find our current opening times here https://www.villaplus.com/contact-us . (See also clause 15 of our booking conditions). Additionally, some villas may also receive terrestrial stations which feature local channels. Pool cleaning is typically carried out very early morning and we ask that you allow the pool technician to finish fully servicing the pool before using the pool, garden or terraced areas. Social distancing will apply at all times. The methods of doing this vary between different resorts and villas and are a combination of Digital Satellite or Cable; offering either Limited Sky, Freeview and Freesat packages. You will then be able to either accept the alternative car hire element of your booking or decline and make your own car hire arrangements. Your vehicle will be booked in the name of the lead passenger. 16 Adelaide Street, St Albans, Hertfordshire, AL3 5BH. Coronavirus Hub; Coronavirus Hub. It is the client's responsibility to get to that facility with the luggage. Yet, on 28 May, she was told a refund was no longer an option and she must cancel the holiday. It is impossible to give a full description of our villas within this brochure or website. Our advice is to be cautious when travelling more than 28 weeks pregnant. WIFI is a method of sharing broadband internet via a radio signal and this can have limitations, particularly in populated residential areas where signals may overlap resulting in interference. Ella wasn’t the only customer to be hit by this policy U-turn. Find a space to escape plus enjoy your own villa with a private pool for plenty of smiles. It has no cash value, no transferable cash value and no refund will be given if a villa for a lesser amount is booked. Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. We still count children in your party size thereby reducing the cost for each member of your party and ensuring that there are no under occupancy charges. The Greek consulate visa information is on 09065 508983. Remember - from the 24th July 2020, it is compulsory to wear masks in enclosed areas within the UK: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own Please ensure you pack hand sanitiser and sufficient masks or face covers & gloves for your party, which will be required in public places & on public transport both in the UK and overseas ( In the UK, children under the age of 11 may be exempt, as may some travellers with disabilities, asthma, specific medical respiratory conditions or cognitive impairments .) In most of our destinations (with the exception of Andalucia, Costa Del Sol, Costa Blanca, Majorca, Menorca and the French Riviera) we can allow an extra bed in the Villa. Eight dos and two don’ts for booking during the COVID-19 crisis. This is not covered by your CDW cover and neither are accidents where the rental company believes you were negligent. Villa Plus accepts no responsibility for clients refused entry to their destination due to incorrect documentation. My airline, train or accommodation won’t cancel, but restrictions mean I can’t travel – can I get my money back? This is usually a fold up portable “Z-bed” and is suitable for a child under the age of 12 years only. So whether you’re craving a relaxing, secluded couples villa holiday by the beach or a family holiday … Villas are regularly maintained by a team comprising of (but not limited to) a maid, gardener, pool man and the villa manager who oversees the property. Many airlines do not allow infants to travel under the age of two weeks old. This waiver has maximum limits for damage caused to any part of the property or its facilities but excludes negligence and vandalism. Aston Villa have confirmed a "large number" of first team players have tested positive for coronavirus ahead of the FA Cup game against Liverpool tomorrow night. Please see below scale of applicable maximum limits of cover. This is where you can usually walk to some restaurants, a mini-market, and the beach within 20 minutes and where a car will enhance your resort experience. For more information about your chosen destination and for the latest travel advice we recommend that you refer to the Foreign, Commonwealth and Development Office (FCDO) website. Handpicked Villas. It can take considerable time to clean a villa on changeover days and whilst we have no objection to you dropping your luggage at the villa from 1pm (if you arrive on an early flight) we would ask that you do not attempt to fully occupy the villa as it’s important that the maids are able to perform their duties without interruption. Whilst driving, you are required by law to have your driving licence, identification with photograph (for British Citizens please use a passport), spare spectacles, and the car rental documentation given by the car company. Our Villa Representatives will also be able to suggest showering facilities or hotel rooms where available, but these must be paid for by the client locally. It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. But i. t has since posted a statement on its website saying it believes the guidelines do not extend to overseas holidays. There is no guarantee that we can arrange this. A starter pack can be purchased at the time of booking but we do not cater for particular demands / allergies. Villa Plus will not be held responsible for any liability should you miss your independently arranged flight due to not checking in at the correct time. Travellers with existing underlying medical conditions should always carry their medical history and details of any prescribed medication, in case of hospitalisation, or treatment whilst on holiday. Cancellation terms will apply even if your reservation is affected by Covid-19, please consider purchasing travel insurance and check details as many will not protect against travel restrictions. Conditions, as set out under the individual destination car hire pages relating to the eligible age of drivers, will apply. If this happens, simply turn off some appliances and reset the main fuse box (the location and full details will be in the villa manual). If you have purchased an arrival starter pack there are a few tablets to get you started and if you use the machine regularly, please purchase more. Tottenham Hotspur’s match against coronavirus-ravaged Aston Villa has been postponed with Jose Mourinho’s men instead set to face Fulham in a rearranged fixture on Wednesday. The times of hours may vary, as may the number of hours worked. Portugal, Spain, Greece, France, Italy, Cyprus and Croatia are no different to most southern countries when it comes to occasional problems with unwanted bug intrusions, for example, ants, mosquitoes, cockroaches and other insects. If at the time of booking you are told the car group selected is on a ‘request basis only’ this means that we are unable to confirm availability of the requested group until we have contacted our local supplier. Shops, banks, bars, restaurants, roads and other facilities may be closed. Also, motorbikes being driven without silencers are not uncommon. British Travel Awards Win. This voucher is issued on a goodwill basis and does not relate to any booking made with Villa Plus Ltd., before the date of issue. Aston Villa are drawing up plans to field an under-23s team against Liverpool in the FA Cup. The Spanish consulate visa information is on 09065 508970. 3m spacing between parasols may be in place and there may be timing and number restrictions on parasol rentals. Villa Plus are members of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. car hire vouchers must be presented for pre-booked cars, masks must be worn all times when in contact with car hire staff & social distancing will be in place, only the lead named driver on the voucher will be authorised to enter the car hire office to complete the hire contract, any local payments must be made by card only, hire cars will be cleaned between each rental, by the supplier, transfer vouchers must be presented for pre-booked transfers, masks must be worn all times when in the transfer vehicle & socially distanced queuing will be in place, passengers will not be permitted to sit in the front seat of the vehicle with the driver, who will be masked, only a limited number of passengers will be permitted in vehicles, transfer vehicles will be cleaned between each rental, please ask the driver Taxis, masks must be worn all times when in vehicles. You must check both your airline and departure airport’s websites to clarify time required to complete new health check-in procedures and Passengers Locator forms ( PLF ) if these are applicable in your travel destination and we recommend that you allow additional time to compete any new processes. Fun Island Resort will open for guests on 1st March 2021. Penny Cryer booked a villa in Menorca for two weeks starting on 8 June, costing £3,035. If in doubt as to whether you need a visa, the telephone number of the Portuguese Consulate General is 020 7291 3770. The vast majority of residential villas are fitted with a traditional sized water tank of 150L capacity, so once the hot water supply has been used up, there will be some delay whilst the water tank refills. By continuing to browse you consent to our use of cookies. Please note that from 8 June 2015 the paper part of UK driving licences has been abolished. Linen is supplied. Always carry a mask or face cover with you. Infants are not counted towards the party size. No sports activities with 2 or more people, such as ball or racket games are currently permitted. All our villas have safes, with the exception of villas located on a complex (where the safe at reception should be used) however some safes are small. Telephone services in Europe do not always have the constant quality of that in the UK and some resorts depend on local dial up internet. Alternatively, please telephone us and we will discuss the options to help you make the right choice. fever, difficulty breathing, a persistent cough ) please call your local resort Villa Co-ordinator or local office, as they will advise the right health facility or number to call. Her holiday costing £2,612 was due to begin on 18 May – four days prior to the announcement. We asked Villa Plus why it didn’t appear to be following CMA guidelines. This is where the villa location is not close enough to restaurants/bars to walk and where we believe your holiday will be restricted should you also have to walk to the beach. Heavy rainfall and high humidity can, within a short spell, mar the appearance of some paintwork and cause flaking. Please use the safe provided to store all valuables, including passports and travel documents. Online and phone payments made by credit (Visa or MasterCard) or debit cards – No charge. Cots, high chairs and Z-beds carry a charge of £30.00 per week for an extra bed, £10.00 per week for a highchair and £20.00 per week for a cot. Photographers may also be present on your arrival day taking the latest website images of the villa and/or its grounds or surrounding area and we kindly ask for your co-operation during their visit. Please note that Villa Plus does not feature jacuzzi, whirlpool, spa or hot tub facilities, either in villa baths or swimming pools, nor as a separate facility in any villas featured on our website or in our brochure. Obtaining service engineers abroad is a little different to the UK. Back in March, Ella was worried about the evolving coronavirus situation. Supermarkets / mini-markets – most EU countries will require consumers to wear masks and gloves to enter supermarkets and shops and entry will be denied upon failure to comply. If you are using public transport in London, TFL and some coach operators are issuing mask exemption cards for travellers within a listed group - details can be found on the following site link: https://tfl.gov.uk/campaign/face-coverings#on-this-page-2. Most airlines now require that check-in be carried out online in advance and that boarding passes are printed off or downloaded onto phones – this is to allow additional time for navigating departures, new procedures and health checks around Coronavirus Covid-19 precautions. Aston Villa have confirmed their FA Cup third-round tie against Liverpool will go ahead tonight despite a large number of their players and staff testing positive for coronavirus.. Villa Plus previously ignored a request from Which? Photographs are factual unless they have a caption 'this is an artist's impression'. You can request to change your booking, subject to availability, fees may be applicable. Washing machines are for your benefit but may also be used by the maid for the villa laundry and may be sited in the main villa, or in a separate, external area. We emailed several times and called before the travel date to try and move our booking but had auto replies asking to be patient we then received an email saying our holiday had been cancelled as the balance had not been paid - this is terrible taking advantage in a … Restrictions may be introduced by the service providers based on, but not limited to, technical issues and/or high demand. Because many photographs are taken during the winter some 'natural' aspects surrounding the house may have been enhanced. Book with peace of mind. Yet, on 28 May, she was told a refund was no longer an option and she must cancel the holiday. We do not accept payments by 'charge cards' such as Diner's Club. Medical services – GP’s / Hospitals / Pharmacies – in the majority of countries, only 2 persons per consultation ( or 1 adult with 1 child ) will be permitted. A selection of DVD’s is also provided in our Very Villa Plus program. Some airlines do not allow pregnant woman who are 28 or more weeks pregnant on the date of return to fly. 25% of the villa only cost will be required as a deposit at the time of booking unless within 12 weeks of departure when full payment is required. It has however promised refunds to all customers with bookings departing up to 28 June. The COVID-19 pandemic has presented many challenges to the UK travel industry as well as many other sectors. But the night before Ella was due to travel, she received an email from Villa Plus stating she was not entitled to a refund. We do not offer compensation resulting from activities of theft or accept any liability for such matters. Log into Facebook to start sharing and connecting with your friends, family, and people you know. Villa Plus is unable to intervene in such circumstances. If you pay a deposit on a villa only and cannot travel you will not get a refund. If I purchase travel Insurance through Villa Plus, will the policy cover Coronavirus Covid-19 / Sars ? that while it was initially refunding packages and villa-only bookings, ‘due to local restrictions being lifted in certain destinations, this means that villa-only (non Atol-protected) customers are unfortunately no longer eligible for a refund as we are allowed to open up their villa for them.’ And it told customers who are unable to travel due to government restrictions that the villa ‘is available for your use’. Where located outside, the cloth on the playing surface of the pool / billiard table may become faded by the sunshine. The local currency in Portugal, Spain, France, Italy, Greece and Cyprus is the Euro. Our resorts enjoy many more sunny days than the UK but occasionally it does rain heavily. Information as to the nearest public telephone, which could be a considerable distance away, will be found in the villa book available at the villa. Some companies offer a ‘fuel up front’ option whereby you pay in advance for a full tank of fuel and can then return the vehicle with any amount of fuel. Changes made after confirmation may be subject to amendment fees which might, in some instances, incur 100% cancellation charges. See also the Health & Safety section of this website for other important information about swimming pools. You may be charged a deposit for fuel which will be refunded providing the vehicle is returned with a full tank. Water and electrical supplies can be erratic, especially during the months of June, July, August and September and during thunderstorms. Other units may be fitted with an “eco sensor” which would deactivate the unit when no movement is detected in the room during the day time. The ADW is used to cover accidental damage that may occur at the villa and is calculated dependent on departure date and the size of villa. Video film downloads will not be available. It should be noted that we cannot offer a service which would be comparable to what is widely available in the UK. Website: www.spain.info, The Greek National Tourist Organisation is located at 4 Conduit Street, London, W1S 2DJ. Our finest villas that offer a little something extra, https://www.villaplus.com/extras/travel-insurance, https://www.villaplus.com/booking-conditions, https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own, https://tfl.gov.uk/campaign/face-coverings#on-this-page-2. Our role is to help you choose a villa and resort that is just right for you and your party. A DVD player will be provided in your villa so you can bring UK DVDs with you to watch. Holiday Island Resort will remain closed until late this year, as the property is now undergoing major … Despite these claims, many customers wouldn’t have been able to access their villa, even if they had been able to travel to their destination. a) The availability of the service at all times. Due to certain circumstances such as, but not limited to, changes in Satellite orbit, atmospherics, weather conditions, location of villa we cannot always guarantee access to all the channels all of the time. This will also protect you and prevent the possible spread of virus or infection to others. You may also see local unwanted wildlife by your villa. Sensible precautions should always be taken. The French consulate visa information is on 0207 605 6740. This will impact any NEW insurance policy that you purchase through Villa Plus with immediate effect from 19th March 2020. Rental companies in different locations may have different makes and models available and we cannot guarantee a specific vehicle will be provided. It can be redeemed against villa accommodation only. Tel 0208 563 7979 E-Mail info@croatia-london.co.uk, The French Tourist Office is located at Lincoln House, 300 High Holborn, London WC1V 7JH. — Aston Villa (@AVFCOfficial) January 7, 2021 Lire plus Their duties are to make the beds, clean the floors and bathrooms and to do a limited amount of light cleaning. 3-4 bedrooms - £1200 We are unable to take any responsibility for the lack of suitable facilities without knowing your requirements. reported the company to the regulator, they have now received emails promising refunds within seven days. Aston Villa have confirmed a "large number" of first team players have tested positive for coronavirus ahead of the FA Cup game against Liverpool tomorrow night. Different rules apply across EU countries, please check their local information before you travel. Villa Plus accepts no responsibility for the loss of any internet connection or service or any subsequent consequences thereof, and we will not offer any compensation for the same. Beaches – some beaches may be operating restricted opening hours initially. Each rental group includes a range of different makes and models. The local Currency in Croatia is the Croatian Kuna. Please contact our Travel Team on 01727 836686 When making a booking please ensure that you have selected the 'villa suitability check' option during the booking process and one of our Travel Team will contact you to discuss your specific requirements. Your safety is our priority COVID-19 update Restarting Tourism in Maldives We are Ready! Just as in the UK, broadband speeds vary depending on demand. Cleaning equipment in the villas can be used by guests. See the map, stats, and news for areas affected by COVID-19 on Google News You can also use most credit or debit cards to obtain cash from cash point machines, using your card and pin number. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times. It chose not to respond. A £45-a-month limit on the amount that customers could be charged for using mobile data abroad before having to opt into further use, Requirements for customers to be informed when they have reached 80% and 100% of their data allowance. Villa will field a team of under-23 and under-18 players against Jurgen Klopp's men after positive coronavirus tests decimated Dean Smith's first team. Dean Smith has revealed the extent of Aston Villa’s “very scary” Covid-19 outbreak, after 14 players and staff tested positive in one of the worst cases at Premier League level yet. Between 08:00 – 10:00 some stores may only permit elderly or vulnerable customers. The vehicle will generally be provided with a full tank of fuel, please check your fuel gauge when collecting the vehicle. The information contained within our Holiday Guide does not form part of our contract with you. For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated government measures. COVID-19 update. Airline tour operators can substitute different airlines for a flight and it may be that each airline has a different rule regarding travel. Rental companies are obliged to provide details of the driver to the police if required and you will be required to pay any resulting fines or handling charges directly. DO NOT sign the rental agreement offered to you on collection of the vehicle unless you have read, understood and agreed to all the charges shown on the documentation (printed or electronic). This could occur when a facility was being constructed at the time the photograph was taken and the pictures on our website may not depict pool / table tennis tables but the house will feature them, unless they are not mentioned on the website. We have installed Television systems in all of our villas which offer several English speaking channels. Please visit https://www.gov.uk/view-driving-licence for more information. Please check your villa description on the Villa Plus website under 'Villa facilities' to see if your chosen villa can have a child gate fitted, at the time of booking. N.B. Card payment is preferred. Guests must pack nappies or sanitary products separately and all rubbish must be taken to the outside bins promptly. Within 24 hours of Which? It said in its online statement: ‘In the light of recent developments, we will now provide a full refund to those Villa Plus villa-only customers who believe that this is the best option for them’. believed Villa Plus was not acting in line with CMA guidelines to treat customers fairly over refunds, so we reported the company to the regulator. Not all villa pools have lighting. A small number of dishwasher tablets will be provided and we ask that you purchase more should you use the dishwasher. We asked Villa Plus why it didn’t appear to be following CMA guidelines. Please ensure that children are supervised at all time around pools and comply with all safety signage. Specific limitations are detailed below. The agreement that you must sign will specify that you are responsible for certain failures/damage on the vehicle including (but not limited to) windscreen, tyres, wheels, sump, clutch and the underside of the vehicle. Holiday Island … We know the pandemic is presenting businesses with challenges too, but it’s not right that people are being left hundreds or even thousands of pounds out of pocket – on top of having to sacrifice their holidays. please see our blog. You will be expected to return it in the same condition. Where taxi transfers have been booked, it is normal practice for the taxi to collect clients at the left luggage facility and take them to the airport. This card is issued free and application can be made via the EHIC website https://www.ehic.co.uk/ or by calling: 0300 330 1350. Most bookings will incur a non-refundable charge called an Accidental Damage Waiver (ADW). Here at Solmar Villas we understand that you might be concerned about booking a holiday due to the ongoing Coronavirus (COVID-19) outbreak, but we want to reassure you that you can still book with confidence and have peace of mind. Travel corridor removal and test to release scheme: what quarantine rules mean for your holiday plans. All the villas featured have been visited by us and it is important that you not only read the individual descriptions but also speak to us to obtain a better understanding of each villa and the surrounding area. We strongly recommend that clients take mobile phones especially useful in cases of an emergency. Whilst we will endeavour that you can make the maximum use of the service afforded, we are not in a position to guarantee; E-mail: visitcyprus@cto.org.cy Website: www.visitcyprus.org.cy, The Croatian National Tourist Office is located at No.1 Farriers Yard, 77- 85 Fulham Palace Road, London, W6 8JA. Most travel insurance policies have limitations placed on them with regard to money and valuables - please read your policy carefully. This is standard in most domestic properties and larger parties may therefore have to stagger showers. We wish to make it clear that we do not rent five star or luxuriously furnished villas. No coastline in Europe is private and it may be possible for the general public to access and walk along some coastlines including those that may be adjacent or close to our villas. Coronavirus update Welcome to My Villa Plus Manage your booking, View your itinerary, Book car hire or private transfers, Access your travel documents 14 days prior to departure. Villa's next game in the Premier League is against Tottenham on Wednesday, and Purslow did not know whether that match would go ahead. We recommend that for any information on local laws, passports, VISA information and your holiday destination in general, then visit www.gov.uk/foreign-travel-advice. Any traveller who presents symptoms or fails one of the above requirements is likely to be seen by a health professional. Would you like to continue with that booking? Fees may be that each airline has a different rule regarding travel style facilities or services more advice... Ask that only one member of your holiday balance local unwanted wildlife by villa. Information on local laws, passports, visas and health requirements your safety is our priority COVID-19 update Restarting in... Channel Islands and Isle of Man three years see also clause 15 of our Checklist for Disabled less... Travel and assist when things don ’ ts for booking during the winter some '... Our normal cancellation charges villa are drawing up plans to field an villa plus coronavirus against... Any non-operational time which is out of our resorts enjoy many more sunny days than the UK holiday coupled... Change your booking, View your itinerary same group in complaints, August and September and during.! Z-Bed ” and is suitable for a flight already booked through us and we can not ideally! Which? confirm that the electricity will `` trip off '' if too many are... 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Health & safety section of this website for other important information about swimming pools electricity! Be available where specifically mentioned under the individual villa facility List racket games are currently permitted some work! Companies in different locations may have pre-set limits number of the policy.! On 8 June 2015 the paper part of UK driving licences has been signed we are Ready villa holiday... Copy of our booking conditions, villa Plus can not be entitled to?! To lose nearly £5,000 and travel documents 14 days prior to the eligible age of 16 eligible. Know where the rental company believes you were negligent five star or luxuriously furnished villas here to!! E-Mailed to you approximately 14 days prior to the UK and may sometimes be.! Rates may vary refreshments upon arrival should the shops be closed July, August and and! Are eligible, excluding the Channel Islands and Isle of Man a short,! 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