The Independent Office for Police Conduct (IOPC) oversees the police complaints system in England and Wales. We will give you notice of our intention to publish our response. You can change your cookie settings at any time. 2. Surrey Police was the best performing, seeing a 28% drop in complaints against the force. Police Super-complaints (Designation and Procedure) Regulations 2018. text version of the super-complaint process, more information about the work of HMICFRS, more information about the work of the IOPC, more information about our investigations, Police super-complaints: force response to police perpetrated domestic abuse, Police super-complaints: designated bodies, Police super-complaints: police use of protective measures in cases of violence against women and girls, Designation as a policing super-complainant, Coronavirus (COVID-19): guidance and support, Transparency and freedom of information releases, explain the various police complaints systems to you, so you can decide the best way to address the matters you would like to raise, explain what you need to do when making a super-complaint, highlight any gaps in the information or analysis you have shown us, resulting in a better quality super-complaint, carry out some preliminary research and planning, set out in list format each feature, or combination of features, of policing that is or appears to be significantly harming the interests of the public, for each feature, set out in list format each significant harm to the interests of the public that the feature(s) is or appears to be causing, including the nature and scale of the harm and whether particular groups or communities may be especially vulnerable, explain why the feature, or combination of features, is or appears to be, causing significant harm to the interests of the public, explain, with evidence, which police force(s) is responsible for the feature(s), be supported, wherever possible, by documented facts and evidence, including details of any relevant legislation, guidance, policies or practices that the relevant police force(s) may be failing to comply with, or as the case may, be following, or that may otherwise be relevant, provide an explanation of how the designated body has assessed or estimated the potential harm to the interests of the public, set out what outcome(s) the designated body is looking for, give the name of a contact at the designated body making the super-complaint, set out the feature, or combination of features, of policing it relates to, explain why the designated body is of the opinion that the feature, or combination of features, is or appears to be significantly harming the interests of the public, include the evidence the designated body is relying on to support that opinion, include the name of someone representing the designated body who may be contacted about the complaint, talking to you about the information you have given us, approaching other public bodies or government departments for information, what we have done to consider the issues you have raised, how we have assessed the evidence you gave us, a summary of any extra research we have carried out, what we have decided on the issues you have raised. Keeping the complaint in house is much easier for the police to ‘control’ the complaint and makes it less likely to have the decision overturned, however, you can add information to support WHY the complaint should have been upheld. By telephone, 101 3. Furthermore, as part of the IOPC’s role in securing and maintaining public confidence in the complaints system, the IOPC uses learning from its work to improve the system and influence changes in policing. A super-complaint which repeats the substance of a super-complaint which is being investigated is not eligible for consideration. Examples include Authorised Professional Practice (APP) and peer review. The College of Policing has three complementary functions: Developing the research and infrastructure for growing evidence of ‘what works’. Should I complain? Simply put, if you complain, and the police accept and admit your complaint is valid, your complaint is deemed as ‘upheld’. A panel comprising senior officials from HMICFRS, the College of Policing and IOPC will meet to consider the issues raised by the super-complaint. If this happens, there is also a possibility that the police officer complained about will start a civil action for defamation of character. To whom should a super-complaint be made? Inspections can take many forms and can be conducted with other criminal justice inspectorates. However, they will be considered by HMICFRS, the College of Policing and the IOPC, who will together decide what (if anything) needs to happen as a result of the super-complaint. You cannot make a 2nd complaint about the same incident if the first complaint does not go your way (unless there is further evidence), and it can easily ‘not go your way‘ due to the way you make the complaint or, the way the police handle it. The appeal is normally kept ‘in house’ unless the allegation was of a level that makes the appeal become to IOPC (formerly IPCC). Remember, having no bodycam or witness makes your complaint harder to prove, but, think smart. what we have decided should be done as a result; this may include making recommendations to any other body or organisation. Once we have decided how to respond to the super-complaint, we will send you a report, which will also be published. We will then publish an update on GOV.UK to say whether we have assessed the super-complaint to be eligible for investigation. This means you have to take it to a court for a judge to consider. If your complaint is about the police as an organisation you need to have been directly affected by the issue you're complaining about. Please note individuals cannot make super-complaints. This being the case, a judicial review may find the same outcome as they would use the same complaint information you submitted in step 1 and appeal of the complaint in step 2. One CHR has been published by the Review team this week, which addressed eight complaints made against Police Scotland. It seeks to guide designated bodies on how to present a reasoned case for a super-complaint. How will we assess the eligibility of super-complaints? This is where you can question the response to your subject access, i.e. Read more information about our investigations. Via our online complaints form. Regulation 5 of the Police Super-complaints (Criteria for the Making and Revocation of Designations) Regulations 2018. If however the complaint is not admitted or decided against you, it is ‘not upheld’. Your complaint will … There are plenty of occasions where Police, when  reviewing complaints, use the complainants lack of knowledge in the complaints process against them, remember, Police deal with complaints every day and are experienced enough in the process to know its flaws and failings. The word ‘we’ in this document refers to the three organisations collectively. As long as you have an ‘honest held belief’ it was wrong and not justifiable, you should complain, but do it wrong, and they will justify their actions. In person, at any police station 5. You can drill down into how you claim the decision was wrong based on known facts. The contact person within the investigating team will keep you informed of progress and will contact you for clarification or further information. This could be witnesses, or if you are lucky, a recording device. Before deciding whether to make a super-complaint, please check the super-complaints section of GOV.UK to see whether we are investigating, or have already investigated, the matter you want to raise with us. If we receive more than one super-complaint at a time, we may need to prioritise which to proceed with first. Complaints about Senior Police Officers. The IOPC oversees the police complaints system in England and Wales and sets the standards by which the police should handle complaints. Over time, this will ensure that policing practice and standards are based on knowledge rather than custom and convention. Not ‘after’ a complaint is made. Now you must specify what happened, in detail. Was the officer wearing a body cam? This makes step 1 and 2 very important. Super-complaints must be made to Her Majesty’… The information is available in a range of other formats including other languages. Police Super-complaints (Criteria for the Making and Revocation of Designations) Regulations 2018. but you must be aware. Drawing on the best available evidence of ‘what works’ to set standards in policing for forces and individuals. At the end of the investigation, the IOPC may identify learning for forces and make recommendations. Accessibility If it is difficult for you to use this form or this service – for example, if English is not your If you are successful, the police have to cover the costs, if you fail, you cover the costs. Complaint Form Please use this secure online form if you wish to make a complaint about the police or other organisation covered by the police complaints system. You were about to step out in front of a moving car. You’ve accepted all cookies. There is no right or wrong amount or type of evidence; it depends on the complaint you’re making. In response to a super-complaint, there may be pieces of work that the IOPC can carry out, such as looking at any lessons learned that have emerged from relevant investigations and appeals. A good tip about bringing a complaint is to wait a week or so before making it to ensure you have things clear and you are acting on facts and not the heat of the moment. Once we receive your super-complaint, we will acknowledge it within five working days and let you know who will be your main contact at HMICFRS while we are considering the super-complaint. The Police Complaints Board (PCB) was the British government organisation tasked with overseeing the system for handling complaints made against police forces in England and Wales from 1 June 1977 until it was replaced by the Police Complaints Authority on 29 April 1985. We may update this guidance in the light of further experience of handling super-complaints. So whether you’d like to say thanks or make a complaint we’d like to hear from you. There are three key actors in the police complaints system: The Independent Office of Police Conduct (IOPC) is the body that oversees the system and conducts independent investigations into the most serious police complaint and conduct matters. Get their body cams as well. If you are approached by the media for a statement, please let HMICFRS’s press office know. Fields marked with an * are mandatory. The College of Policing sets educational requirements to assure the public of the quality and consistency of policing skills, and facilitates the academic accreditation and recognition of members’ expertise. Updated 'what is a super-complaint hearing' section - who to contact if you have a complaint has changed and added new information on what needs to be in a super-complaint. These can be £1,000 – £5,000 depending on the evidence etc. It is very unlikely for them to use it flaws in your favour unless they have a specific agenda against an officer. ... We have offices around the UK so wherever you are, our experts can help. When deciding whether to designate a body or to revoke their designation, the Home Secretary will apply the criteria set out in the regulations. This may seem like a very strange title, but if you have a genuine complaint against the police, it is important that you know how to make your complaint properly. Read more information about the work of HMICFRS. You can be charged with wasting police time if a complaint is investigated and found to be deliberately false and malicious. Appeal the complaint Any action taken will be subject to the usual procedures and controls each organisation must follow. To be eligible for consideration, a super-complaint must: If we decide it is eligible, HMCFRS will let you know that the super-complaint will be investigated.